Dynamics CRM meets Machine Learning – Part 1 : The Business Problem & Solution Architecture

Continuing the journey of our Dynamics CRM and Machine Learning series, in this post I will define the business problem we are trying to solve using Machine Learning (referred as ML hereafter) and how the solution will work. You can read the premier that introduces this blog series if you haven’t already.   The Business … Continue reading Dynamics CRM meets Machine Learning – Part 1 : The Business Problem & Solution Architecture

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Dynamics CRM: Use Machine Learning to calculate Happiness Index

Right now there is a  fantastic opportunity for the CRM systems to get intelligent by leveraging the smart capabilities offered by Machine Learning (referred as ML hereafter). As the markets around the world become increasingly competitive, I reckon it will be the smartness of their CRM systems that will keep certain companies ahead of others. … Continue reading Dynamics CRM: Use Machine Learning to calculate Happiness Index