Calling external web services from CRM Online Sandboxed plugin

I have seen this question many times – Can you call external endpoints from within a plugin running inside Sandbox of Dynamics CRM Online? Recently I was riddled with the same situation where the sandbox did not allow me to call an external endpoint. On the positive note, I was able to overcome this issue … Continue reading Calling external web services from CRM Online Sandboxed plugin

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Can Dynamics CRM understand images? Yes! Using deep learning.

Machine Learning is quite a buzzword these days and we have witnessed how quickly Microsoft and other vendors have made progress in this area. Just couple of years back Microsoft had no product or tool in this space and today they have closer to a dozen. Recently Microsoft has integrated Machine Learning into SQL Server … Continue reading Can Dynamics CRM understand images? Yes! Using deep learning.

Part 2 – Bot Framework

The recently released Bot Framework equips us with the basic plumbing that is required for chat sessions and making connections with services like LUIS. Some of the key features of Bot Builder SDK include · Support for both C# and Node.js · Open source on Github · Conversation support – Prompts, Dialog and Rulesets for … Continue reading Part 2 – Bot Framework

Build a Chatbot for Dynamics CRM– Part 1

“Chatbots are about taking the power of human language and applying it more pervasively to our computing.” Satya Nadella We have seen an age of mobile phone apps, and guess what is coming next? Chatbots. To acknowledge their soaring growth and to leverage on this business opportunity, at this year’s Build conference, Microsoft has released … Continue reading Build a Chatbot for Dynamics CRM– Part 1

Use Machine Learning to predict customers you might lose – Part 4

So far we have seen how a Dynamics CRM integration can be connected to Azure ML to receive the predictions. Once we got the integration going there is no dearth of possibilities. You may like to build an alert / flagging functionality that can alert a Customer Service rep to contact a customer if their … Continue reading Use Machine Learning to predict customers you might lose – Part 4

Use Machine Learning to predict customers you might lose – Part 3

Cruising through our machine learning journey and starting from where we left in the previous instalment, the next step is to expose our machine learning model as a Web service so that it can be invoked from within Dynamics CRM. Azure Machine Learning has this fantastic concept of converting an experiment into a trained model. … Continue reading Use Machine Learning to predict customers you might lose – Part 3

Use Machine Learning to predict customers you might lose – Part 2

Continuing our journey from the previous post where we defined the issue of churn prediction, in this instalment, let us create the model in Azure Machine Learning. We are trying to predict the likelihood of customer’s churn based on certain features in the profile which are stored in the Telecom Customer entity. We will use … Continue reading Use Machine Learning to predict customers you might lose – Part 2