Diagnosing FieldOne Sky mobile app

FieldOne Sky, the MS CRM field solution, comes up with a free Windows app that you can use as an emulator/tester for the mobile functionality. In my opinion and after reading other users’ experiences on the web, the app is still getting mature and you *may* encounter a crash.

download

Courtesy: arquivogamer

 

When it crashes, the app simply vanishes from the console without any warning or error log file.

How do you know what caused the error, so that you have at least an opportunity to DIY a fix

 

So what do you?

 

After following some traces and doing random searches in the temporary files, I did hit upon the error log which is contains the actual error that caused the crash.

 

The mobile app maintains the error log in a file called crash.log (what an appropriate name Smile)

The file is present here: C:\Users\<loggedinUser>\AppData\Local\Packages\FieldOneSystemsLLC.FieldOneSkyMobile_xxxxxxx\LocalState\MobileCRM

 

Another important files that keep the execution log can be found here

C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_FieldOneSystemsL_<a big guid>\Report.wer (open this with notepad)

 

Happy diagnosing !!

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